Privacy Policy

LoopQue is provided by Nedicon Technologies Ltd ("we", "us", "our"), a company registered in England & Wales under company number 17143147, with its registered office at 124 City Road, London, England, EC1V 2NX. Nedicon Technologies Ltd is the data controller responsible for your personal data.

For any privacy or data-protection matter — including exercising your rights or raising a concern — contact our data protection contact at privacy@loopque.app, or write to us at the address above.

We collect account information used to sign in, such as your email address and authentication provider details.

We store the reminder content you create, including titles, notes, dates, times, categories, recurring settings, and related reminder metadata.

When you scan or import a document, extracted text may be processed so LoopQue can structure it into a reminder.

We also collect operational data needed to run the service, such as notification tokens, permission states, and diagnostics related to crashes or app stability.

Camera and photo access are used only when you choose to capture or import an image for reminder or shopping-list creation.

OCR runs on your device. The original image is not sent to the AI processing pipeline.

Only extracted text is sent for analysis when smart parsing features are used. Long numeric strings are scrubbed before analysis is requested.

If you choose to save original images, those files remain on your device unless you delete them.

We use your information to create, sync, display, and manage reminders and shopping lists.

Extracted text may be sent for AI analysis so LoopQue can suggest structured fields such as titles, due dates, categories, notes, contacts, and recurring schedules.

Notification and calendar data are used only to support reminder features you enable.

Diagnostics and crash reporting are used to monitor reliability, investigate failures, and improve the app.

Under the UK GDPR and EU GDPR we rely on the following legal bases to process your personal data.

Performance of a contract: to create your account and to provide, sync, and manage the reminders and lists you ask us to deliver.

Consent: to process the content you choose to submit for AI analysis — including any sensitive information it may contain (see "Health and Sensitive Information"). You can withdraw this consent at any time, without affecting processing already carried out, by entering reminders manually instead and deleting any AI-created reminders.

Legitimate interests: to keep the service secure, prevent abuse, and monitor and improve reliability through diagnostics — balanced against your rights and freedoms. You can object to processing based on legitimate interests (see "Your Rights").

Legal obligation: where we must process data to comply with a legal or regulatory requirement.

LoopQue uses AI to suggest structured reminder fields from the text you submit. These are suggestions that you review and confirm; we do not make decisions producing legal or similarly significant effects about you solely by automated means.

LoopQue lets you capture reminders about anything, which may sometimes include information relating to health — for example a medication or a medical appointment. Under data-protection law this is "special category" personal data and receives extra protection.

We process such information only to provide the reminder features you ask for, on the basis of the consent you give by choosing to submit that content for AI analysis. We do not use it for advertising and we do not sell it.

You stay in control: you can enter reminders manually instead of submitting them for AI analysis, and you can delete any reminder, or your entire account, at any time.

We do not sell your personal data.

We share limited data with trusted service providers ("processors") only so they can perform services for us. These currently include: cloud hosting (Amazon Web Services, in the UK); AI text analysis (OpenAI, with Google as a secondary provider); subscription management (RevenueCat); push-notification delivery (Apple and Google); sign-in providers (Apple and Google); and error and crash monitoring (Sentry).

We may also disclose information when required to comply with the law, enforce our terms, prevent abuse, or protect users and the service.

Our core infrastructure is hosted in the United Kingdom. Some service providers — in particular the AI providers that analyse the text you submit — process data in the United States.

Where we transfer data to the United States we use a lawful transfer mechanism. For providers certified under the EU-US Data Privacy Framework and its UK Extension (the UK-US "data bridge"), such as Google, we rely on that certification. For providers that are not certified, such as OpenAI, we rely on the UK International Data Transfer Agreement (IDTA), or the European Commission’s Standard Contractual Clauses with the UK Addendum, supported by a transfer risk assessment.

You can obtain a copy of the safeguards we use, or more information about them, by contacting us using the details in "Who We Are".

Camera permission is used to photograph documents for reminder and shopping-list creation.

Photo library permissions are used to import images from your device and, when enabled, save generated or captured reminder images locally.

Microphone and speech permissions are used only for voice reminder input when that feature is enabled.

Notification permissions are used to deliver reminder alerts and daily nudges.

Calendar permissions are used only if you choose to export reminders to your device calendar.

Login credentials and certain app settings are stored using encrypted secure storage on your device where supported.

Saved local attachments remain on your device unless you remove them.

LoopQue uses monitoring tools to capture crash and error diagnostics so issues can be identified and fixed.

We retain account and reminder data for as long as it is needed to operate the service, maintain security, comply with legal obligations, and resolve disputes.

You can delete your account at any time from within the app, under Settings → Account → Delete Account.

When you delete your account, it is deactivated immediately — you are signed out and can no longer sign in — and your personal data, including your reminders and lists, is permanently erased within 30 days. The short delay is a safety window in case the deletion was accidental; you can contact us at support@loopque.app during that period to recover your account.

As part of deletion, we also remove the data held by our subscription provider (RevenueCat). Diagnostic data held by our error-monitoring service expires on its own retention schedule.

Backups are rotated on a normal cycle, and a deleted account is never restored into production from a backup.

Deleting your account does not cancel an active App Store subscription. You can manage or cancel your subscription separately in your App Store account settings.

Locally saved images and attachments remain on your device until you delete them or disable that feature in the app settings.

Operational logs and diagnostics are kept only for as long as reasonably necessary to investigate incidents, prevent abuse, and improve reliability.

If you are in the UK or the EEA you have rights over your personal data: to be informed; to access a copy of your data; to rectify inaccurate data; to erase your data; to restrict processing; to data portability; to object to processing; and, where we rely on consent, to withdraw that consent at any time.

You can exercise erasure yourself at any time by deleting your account in the app, under Settings → Account → Delete Account. To exercise any other right, contact us at privacy@loopque.app; we will respond within the time limits set by law, and we may ask you to confirm your identity first.

You can also manage app permissions in your device settings, disable saved local images, and sign out at any time.

If you have a concern we have not resolved, you have the right to lodge a complaint with a supervisory authority. In the UK this is the Information Commissioner’s Office (ICO), ico.org.uk. In the EEA you may complain to your local data-protection authority.

Providing personal data to LoopQue is not a statutory requirement. To use the service you do need the minimum required to run it — for example an email address to create an account; without it you cannot create an account. AI features additionally require the content you choose to submit for analysis; if you prefer not to provide it, you can still create reminders manually.

For any privacy or data-protection matter — including exercising your rights or raising a concern — contact our data protection contact at privacy@loopque.app.

LoopQue is not directed at children. You must be at least 16, or the minimum age required to consent to online services in your country (13 in the UK), to use LoopQue. We do not knowingly collect data from children below that age; if you believe a child has provided us data, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will update the last updated date shown on this page.