Support
How can we help?
Answers to common questions — and a direct line to us.
Frequently asked questions
What is LoopQue?
A reminder app that reads what you capture. Photograph a letter, screenshot a message, or share something straight in — LoopQue pulls out the title, the date and the details, and fills the reminder in for you. Anything with no deadline becomes a loop, and one notification a day names what is still waiting.
How does AI capture work?
Photograph, dictate, or type something. LoopQue reads it and extracts a structured reminder — title, date, category, and priority — for you to confirm.
What can I capture with LoopQue?
Anything you need to remember — snap a photo of a flyer, a receipt, or a note; dictate a thought; or share a screenshot from any app. LoopQue turns it into a structured reminder you confirm in a tap.
Is my data private?
Images are processed on your device. Only the extracted text is sent to the AI, and card/account numbers are scrubbed beforehand.
How do I manage or cancel my subscription?
Subscriptions are billed through the App Store or Google Play. On iOS: device Settings → your name → Subscriptions. On Android: Google Play → your profile → Payments and subscriptions.
How do I delete my LoopQue account and data?
In the app: Settings → Delete Account → confirm. Your account is deactivated immediately and you are signed out. Your reminders, shopping lists, profile, and sign-in identities are permanently deleted within 30 days; until then you can restore the account by emailing support@loopque.app. After the 30-day window nothing is kept except records we must retain for legal or billing compliance. Photos never leave your device, so there is nothing image-related to delete on our servers. Deleting your account does not cancel an active subscription — cancel it in the App Store or Google Play. Prefer not to use the app? Email support@loopque.app from your account email and we will delete the account for you.
Read our Privacy Policy and Terms of Use.
